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The Institute is committed to a quality framework focussing on the needs of the stakeholders. This year saw a number of achievements in this aspect of the Institute's work. The pursuit of appropriate accreditation for key areas, (including NATA and TGA), the introduction of the Business Excellence Framework and the early adoption and adherence to key legislative and regulatory requirements, (such as changes to the Privacy and Medical Records legislation) are evidence of this.
Business Excellence Framework
Introduction of the framework into the routine operation of the Institute commenced in 1999. Further integration continued during the year.
A working group was formed in November 2002 to conduct an internal organisational self-assessment using the Australian Business Excellence Framework. Improvement opportunities were prioritised and linked into 11 themes with 6 prioritised as high. These are being addressed as follows:
Review of salaries Discussions with staff are progressing. A number of areas within the institute have been addressed with progress on the remaining areas well advanced.
Review of salaries Discussions with staff are progressing. A number of areas within the Institute have been addressed with progress on the remaining areas well advanced.
Business Planning and Performance Management It was agreed that a working group would be formed to identify the pathology core process, perform a critical path analysis, identify and implement improvements and develop Key Performance Indicators in agreement with key stakeholders.
Knowledge Management A working group has been formed to address the issues raised including the development of a knowledge management strategy for the Institute.
Leadership and Management Development program A two-hour monthly meeting, including a training component for all managers and Heads of Division has now been established for 2003.
Coronial Services Centre Customer Service (Reception) Position Focus group meetings have occurred to establish all the key issues for this role. The role and responsibilities have now been defined.
Intellectual Property A working group was formed to develop an Intellectual Property policy, develop a strategy for ensuring all. Intellectual Property is identified and protected and and implement of an Intellectual Property strategy.
Client Services Relationships with State Coroners Office An identified need for stronger liaison with the State Coroners Office resulted in the formation of a VIFM-SCO Client Services Group with regular meetings to address common issues of concern.
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